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Return and Refund PolicyONLINE EXCHANGES BY POST Return goods in a fully resalable condition within 28 days of shipping. We will refund your original delivery charge and return postage ONLY when a product is damaged or faulty, not when a product is simply unwanted. This does not affect your statutory rights when goods are faulty or not as described. Shepherds (Windermere) Ltd The Marina Centre, Windermere Marina Village, Bowness on Windermere Cumbria LA23 3JQ The goods should not been worn, washed, or damaged in any way. The original packaging and swing tickets must remain intact, swim wear items will only be accepted with the hygiene sticker still in place. Please ensure you have correctly completed and enclosed the Returns Form, attached to your delivery note, as this is your proof of purchase. We also suggest you obtain a proof of posting certificate or use a traceable postal service with the appropriate level of compensation, should you be concerned that your parcel maybe lost, or damaged in transit to us. We do not accept responsibility for any goods returned to us that are damaged or lost in transit. Please Note: Online purchases cannot be returned to any stores. To keep our delivery costs to a minimum all returns of non-faulty products are returned at the customers cost. There is no need to contact us prior to returning your goods.